Monthly Archives: February 2012

Making Smart Phones and Tablets Work For You

Problem:

Mobile computing is growing in importance as a must have for your employees and customers. The use of the internet, smart phones and tablets are common ways to access business information.

Are your employees and customers able to get to their important documents and reports over the internet using their smart phones or tablets?

The Association for Information and Image Management (AIIM) completed a survey in 2011 that gives insight into the use of smart phones, tablets and the internet.

  • 64% of companies have no mobile access to their documents or reports.
  • 77% have no dedicated internet browser access to their documents or reports.
  • 87% have no apps to access their documents or reports on a smart phone or tablet.

Solution:

The RVI solutions provide mobile image access capabilities to access your business documents immediately from anywhere at any time. RVI has developed mobile apps for the Apple  iPhone, iPad, and iTouch. We also have mobile apps for Android and Windows phones. All of these mobile applications are “FREE” to our customers and are available immediately as downloads from the app stores. It is like taking your file cabinets with you as you visit customer sites.

In addition, RVI has partnered with Quadrant software to create the RVI Mobile Signature Capture native application that allows signature capture on an Apple iPad, iPhone or iTouch. Now you can have a customer sign your documents at their locations and within seconds have the completed documents returned for internal processing and invoicing.

Every business can benefit from the availability of secured mobile image access and remote signature capabilities, for example:

  • Medical - patient information, lab reports, doctor notes, etc.
  • Transportation - shipping documents, purchase orders, invoices, etc.
  • Government - police reports, utility documents, court documents, clerk of court documents, code enforcement, etc.
  • Manufacturing / Distribution - hazardous material documents, assembly instructions, inspection forms, delivery documents, etc.
  • Banking - loan department, trust department, regulatory compliance, audits, customer information, statements, etc.

Mobile computing removes the final barriers to conducting business on the go and frees you from your desk. When you can bring all of your file cabinets with you, wherever you go, you have instant access to all of your important documents, whenever you need them. Mobile computing plus document imaging is a recipe for changing the way you work. It’s not just a good idea waiting to happen—it’s ready to go!

New Features in RVI Mobile Resources

Problem:
As a business owner in today’s market, more and more emphasis is being directed toward improved customer service, improved employee efficiency and faster AR processing. Without adding new employees, how can businesses minimize delivery time, automate the proof of delivery process and reduce the Accounts Receivable lag time?  Fixing these problems can be easily accomplished with the new RVI Apple Application.

Solution:
GPS map locator button on the RVI Apple mobile signature capture application. Employees who make deliveries or service calls can get a list of customer’s addresses for their deliveries or calls from the RVI solution on an Apple iPad, iPhone or iTouch. The user can press a LOCATE button on the screen that shows the customer address. The RVI application will immediately show them a GPS street map of the customer location. Now they know exactly where the customer is located and how to get there!
 RVI Mobile Image Inquiry

Import and Index Pictures from the Camera using the device camera or camera roll. Line up your shot, press the Capture button, index the image, and upload it into an RVI image system. It's as simple as that! Pictures already in your device camera roll can also be indexed and uploaded.

Mobile Signature Capture on a document using the Apple devices.
 As an example, when your personnel complete the delivery or service, the customer can sign the related documents on the Apple device. The signature is captured and placed in the document and can be immediately emailed to the office and the customer.

 RVI Mobile Proof of Delivery
RVI Mobile Signature Capture for the Legal Industry

RVI Workflow & Approval capabilities. RVI has enabled workflow routing and approval features to allow you access to your RVI workbasket on an Apple device. The remote approval feature allows you to approve or disapprove an invoice, claim, loan, order, etc. This ability allows you to work with your workbasket items anywhere, anytime!

All of these features are available in RVI Complete V8.0 and are FREE to our customers. This includes the free RVI application from the Apple App Store, downloaded directly to your employee’s Apple devices.

IBM Discontinues Service and Support for All 3995/3996 Optical Libraries

On June 14, 2011, IBM announced a list of products that they are phasing out. Among those products are the 3995/3996 Optical Libraries. IBM will STOP SERVICE and SUPPORT on these machines on December 31, 2012.

RVI can work with you to provide conversion custom code to move your data from the 3995/3996 Optical Libraries to new storage devices. This can be time intensive depending on the number of optical cartridges a customer needs to convert. We expect there to be many customers that will need our conversion services in the coming months, please contact us to schedule your conversion as soon as you can. For a custom code proposal, contact Kenny Smith at our office (318-449-4579) or email him at kenny@realvisionsoftware.com.

Customers unaware of their business partner can contact us for help in finding one. An RVI Certified Business Partner will work with you to determine your options and make recommendations for replacement of your optical libraries with an Imation or Alliance archive appliance that will best suit your company's needs.

For more information about RVI data storage options, please visit http://www.realvisionsoftware.com click Features, click Data Storage.

Interface Your Applications with an RVI Look


Problem:
Most of your core business applications run on an IBM i server with a “green-screen” look. They are rock-solid and run very efficiently just like you expect them to perform. While your users are comfortable working in this environment, they politely refer to the green-screen look as their “legacy applications”.

Sure, you would like to pursue a document imaging solution, but your users insist on a graphical look for any new applications you provide. You’ve considered a PC Windows solution but frankly the idea of bringing in a bunch of new servers and trying to integrate them with your current applications is a bit more than you care to take on right now. And you have given up trying to figure out how much this is going to cost your company!

Solution:
Real Vision Imaging (RVI) has it covered for you! RVI was built for integration with your IBM i applications, provides flexible interface options and has easy-to-understand pricing. Simple is definitely better!

RVI is a document image and spool / file report capture solution that runs on the same IBM i server as your core business applications. RVI supports multiple interface options so your users can move easily from their application to the content they need to access with whatever look you choose to provide. That means you can present the RVI Sub-File with a “green-screen” look that the users are already familiar with or one of RVI’s “browser” options to deliver a more GUI look. RVI even has a mobile APP so users can access business content from their Apple or Droid devices.

So how much extra do these interface options cost? Nothing! With RVI, you have a native IBM i solution that offers comprehensive features with flexible integration options and easy-to-understand pricing. With RVI’s model-based pricing you don’t pay extra for additional modules, users or scan stations like most other PC solutions you may have considered.

Want to spice-up your legacy applications? Give us a call and we can show you how!

Survey Says...

Problem:
A recent survey by the Association for Image and information Management (AIIM) revealed some interesting research on the challenges of managing information. Paperless solutions have been readily available for over 20 years, yet AIIM* reports that 33% of small and medium businesses have yet to adopt ANY paper-free processes

 Other interesting responses from companies recently surveyed by AIIM*:

  • 55% report at least 15% of their office space is used for storing paper documents
  • 47% indicate that sensitive information leaks would have a high disastrous impact
  • 41% estimate that over half their staff has unsecured confidential information
  • 36% rate their control of paper records as chaotic or somewhat unmanaged

These are real business problems that need to be addressed. Your customers really "care" why it takes so long for you to respond to their inquiry. It shows inefficiency and a poor level of service. You could loose a customer and that costs you profit.

Solution:
Real Vision Imaging (RVI) enables you to digitally capture your documents so they are instantly accessible from your office PC or over the web using your laptop, smart phone or tablet device. RVI includes all the necessary functions to capture, secure, archive and manage your business content. RVI is easily interfaced with your core applications so users can quickly locate, view, print, email or fax documents from anywhere at any time!

RVI helps your company reduce its dependency on paper which delivers real value to your bottom line. In another AIMM* research report, companies were asked what their biggest drivers were for a document management system in their organization. Here are the top responses: 

  • 65%     Identified long-term retention and disaster recovery as a high priority
                 requirement for content management systems
  • 55%     Improve the search-ability and share-ability of business documents
  • 45%     Reduce the amount of physical storage space used for records
  • 45%     Improve processes to boost productivity
  • 34%     More responsive to customer, supplier, and staff requests
  • 34%     Tighten records security and compliance procedures
  • 16%     Improve the accuracy and quality of their data
  • 15%     Enable workers with mobile and remote access 

What are your major challenges managing your information? Do these survey responses sound a little too familiar? Give us a call and we'll show you how RVI can jump-start your revolution against paperwork!

*AIIM offers high quality research, whitepapers, presentations and more at no charge. Please visit http://www.aiim.org/research for free research report downloads of your own.