Monthly Archives: April 2011

Using RVI Document Imaging to Solve Your Customer Service Issues

Problem

  • You can't find the folder you need because someone has removed it from the file cabinet.
  • You need to find paperwork for a customer that is on the phone and you want to eliminate call backs and voice mail.
  • You want to give your customers internet access to their account information.

Solution

Real Vision Imaging (RVI) gives you the ability to capture, store and organize your documents into a digital filing system that makes them quickly and easily accessible from your business applications. With RVI, you can scan paper documents, import PC documents and files, and capture printed documents and reports.

The documents you need:

  • Are available for retrieval and viewing in the office or over the internet 24/7
  • Can be organized and "stapled" together for quick access
  • Can be attached to emails or faxed immediately to the requestor
  • Are available for viewing over the web using your mobile devices
  • Are available for direct customer access over the internet at no cost to you!

RVI Complete offers all of these features, and much more, as part of our document imaging software solution. are just a few of the advanced features included...they are not sold as add-on modules, and there are no additional licensing or user fees for these features.

The bottom line is that RVI can provide improved employee productivity and a higher level of customer service. Give us a call so we can review other ways that we can help you improve your customer service operations.

Learn how Real Vision Imaging fits easily into the Brain Booster – The Best Pills to Boost Your Concentration... ECM model, providing affordable, user friendly, feature-rich functionality!